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Health Department

To protect the health of our clients, patients and staff, there are temporary changes to some services during the COVID-19 pandemic. Please see the changes listed below, and please note the following before visiting KCHD: Individuals coming into KCHD will be screened by getting their temperature taken and being asked if they have tested positive and/or have been a contact to a known case within the past two weeks. Masks/cloth face coverings should be worn while inside KCHD. If an individual does not have a mask/cloth face covering, one will be provided.

Knox County Health Department (Main Clinic, 140 Dameron Avenue)


WIC:

  • All WIC services will be done by phone. Please call 865-215-5016.

Women’s Health/Family Planning Services:

  • Many services are still being provided, but please call first by dialing 865-215-5320.

Centers of Excellence (COE) Clinic:

  • Phone consultation for eligibility and certification (new or re-certification) for Ryan White services.
  • Phone evaluation for treatment and follow-up by medical provider. Please call 215-5081.

Communicable Disease Clinic:

  • Walk-in services are only available for Sexually Transmitted Infections (STI).
  • All other services are by appointment only.
    • For Tuberculosis (TB) screenings, please call 865-215-5371.
    • For HIV Care, please call 865-215-5081.
    • For Hepatitis C confidential testing, please call 865-215-5371.
    • For Hepatitis C Case Management services, please call 865-215-5365.

Tuberculosis (TB) Clinic:

  • Screening/testing for highest risk groups
  • Continuation of preventive therapies
  • Medical evaluation and treatment of active or suspected TB disease. Please call 865-215-5371.

Travel Immunization Clinic (TIC):

  • Starting Monday, April 13, 2020, TIC will be closed.
  • Infant and childhood immunizations as well as adult vaccines will be provided at the West Clinic by appointment ONLY. Please call 865-215-5950 first to discuss needs.

Dental:

  • Dental emergencies only.
  • For a dental emergency, please call 865-215-5110.

Community Health Access and Navigation in Tennessee (CHANT):

  • No in home visits, but CHANT will be continuing services via phone to all families and accepting new referrals from community partners.
  • Goal is to support families with resources as this emergency unfolds.
  • Consultations by phone only.
  • Please call 865-215-5190 or email CHANT@knoxcounty.org.

Parents As Teachers (PAT):

  • Phone consultations only. No in person visits.
  • For assistance, please email pat@knoxcounty.org.

Environmental Health:

  • Available to answer questions by phone during normal operating hours of 8:00am – 4:30pm. Please call 865-215-5200.
  • Septic tank and drain field work, as well as well water sampling, can be applied for over the phone. Soil mapping and site plans can be emailed.
  • Payments for pool/tattoo permits and groundwater applications can be processed over the phone with a credit card.
  • Discouraging the signing of survey maps in the office.

Immunization Program:

  • Immunization record requests can be made by phone (865-215-5150), fax (865-215-5155), email (KCHDIP@knoxcounty.org), or mail.
    • When making the request, please provide the following information: full name, date of birth, address, current phone number, and parent’s name (if child is under 18 years of age).
    • Requests made by mail should be sent to the following address: Knox County Health Department, Immunization Program, 140 Dameron Avenue, Knoxville, TN 37917.
    • If making the request through email, a phone number must be provided for the department to contact the person requesting the records.
  • Records can only be mailed to the home address; records cannot be faxed or emailed.
  • Children’s records can be obtained via mail by parent only
  • Anyone 18 years old or older has to request their own records.

Air Quality:

  • Available to answer questions by phone during normal operating hours of 8:00am – 4:30pm. Please call 865-215-5900.

Community Health:

  • Services are suspended at this time.

Medical Records:


Vital records:

  • Issuance of certified copies of death certificates to funeral directors, issuance of cremation permits, and issuance of for burial transit out of state continue on a walk-in basis.
  • Voluntary acknowledgement of paternity is suspended.
  • In person issuance of birth certificates suspended; requests are by mail only. For questions, please call 865-215-5100.
  • The Tennessee Vital Records Office has currently suspended all functions until further notice.

For more information, please visit https://www.tn.gov/health/health-program-areas/vital-records/certificate.html


Knox County Health Department Satellite Clinics:

Teague Clinic, 405 Dante Road

  • CLOSED

West Clinic, 1028 Old Cedar Bluff

Infant and childhood immunizations as well as adult vaccines by appointment ONLY.  Please call 865-215-5950.